Our helpline is open 24 hours, 7 days a week and runs in eight languages. It offers immediate help and crisis management for women who urgently need to leave their house. Through our helpline we also provide practical advice to women who have been affected by domestic abuse in any way. In 2007 we received 8,800 calls from women who were in desperate need of some assistance. Our service is completely confidential and we provide help in the following languages: English, Hindi, Punjabi, Urdu, Tamil, Bengali, Sylheti and Gujerati. Our telephone helpline is run by four part time staff members and eight volunteers. We're proud of the fact that since 1996 (when the helpline was first established) we have never relied on an answerphone service. Callers have commented on how refreshing it is for a helpline to be answered by an actual person who is there to listen to them when it matters.