Call our 24-hour helpline
You can call our 24-hour helpline on 0845 451 2547 for free and confidential advice and support.
Our helpline staff is able to help you in a number of languages, including English, Hindi, Punjabi, Urdu, Gujarati, Tamil, Bengali and Eastern European languages.
We have over 33 years experience in supporting women affected by domestic abuse. Whatever your background, language or cultural experience we understand the impact it has on people, whether it is emotional, physical, situational, financial.
When you call us, we will listen to you and ask you questions to conduct a risk assessment which helps us assess your situation and your needs. We will then discuss your plans, whether these are immediate or for your future planning.
Callers use our helpline for a range of different services:
– Crisis situation: If your need is urgent and immediate, we can seek safe accommodation options for you. We can also discuss other options and provide advice on how you can keep yourself safe (such as keeping important documents like your passport and NI number safe).
– Fleeing abuse: In many families where domestic abuse exists, it is hard to flee or make changes due to the specific controlling dynamics of the household which keeps those affected trapped in a cycle of behaviours. Whilst there are many ways we can support and help people escape or become more empowered in managing themselves better to improve their situations, it is important to remember that some changes can only happen by the individual affected making changes in themselves and in their homes within a safe action plan. If you are looking to flee from the perpetrator, we discuss your options and help you create an action plan. This includes helping you make informed choices for long term safeguarding plans and decide on the best coping strategies before you take action.
– General information: We can provide you with information across a range of topics including benefits and welfare rights, immigration issues (including no recourse to legal funds and the rights of non-British citizens), children’s and young people’s issues, housing and financial support. We work in partnership with solicitors to ensure safe and timely legal actions. These can include orders to prevent the perpetrator contacting you.
– A shoulder to lean on: It may be you just need to talk to someone. We understand that it takes much courage to pick up the phone or send an email seeking help. We ensure confidentiality; we will not judge or discriminate. We are here to you help believe in yourself and build confidence and self-esteem. We cannot change others but we can change ourselves. Therefore giving yourself self- belief and empowerment will help you make change. When you make change, other things around you will change. Domestic abuse is a crime and it should not be accepted.
Taking action on any of the options we give is entirely up to you, the caller. We are there for you whether you choose to take action or not.